We continued on the project to create the Value Stream Mapping of the central reception. The project team includes representatives from the main reception,  the track and representatives from the laboratory information system (LIS) . In order to simplify the process, we have chosen with the project team to make the flow analysis of the tubes which are intended for the track (> 90% of the tubes).

Overall, it comes down to the following:

• Samples are delivered throughout the day at the central reception
• Peak time of delivery of the tubes are between 11:00 – 14:00 hours
• There are 6 different (sub) processes to register the samples and prepare them for the track
• Registration process is performed on four different workplaces at the central reception

Inbound Flow  – Arriving time blood samples during opening hours of laboratory

In addition to the sample flow, we have also identified what kind of defects and where the defects may appear in the entire process. The following steps should be investigated / implemented:

• Measure and analyse the Process Times
• Measure how often and which defects arise
• Create long term (ideal state) Value Stream Mapping
• Create short term (realistic) Value Stream Mapping
  • Process optimization and process balancing carried out by determining the ideal batch size and by eliminating waste in the process
  • Rather than push system, introducing pull system
  • Enter Striving for defect-free process
  • Identify KPI’s for the main reception and discuss how to monitor them
• Create an implementation plan